Placeholder Delivery Information – Stunning Dining
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Delivery Information

 We offer free standard delivery to England and Wales. Extra charges apply to areas in Scotland - please see the delivery map at the bottom of the page. To check applicable delivery charges and available delivery options, please add the items to the Cart, and click "Get shipping estimates" while in Cart.

Prior to delivery

Before placing your order, please make sure that the items added to your order and the contact & address details provided are correct. Once your order is dispatched, changes and cancellations are not possible.  If you notice an error or need to change your order, please contact us via web chat immediately.

Delivery options

We offer two delivery options: courier delivery and 2-man delivery service. Courier delivery typically takes 1-5 working days and is a doorstep-only service suitable for smaller items such as accent pieces and some smaller recliners. Bigger items such as sofas, chaise lounges, or large recliners can only be delivered by the 2-man delivery service, which takes 1-2 weeks. The 2-man delivery service includes professional assembly in the room of choice. Should you require an upgrade of the delivery of small items to the 2-man service, you may do so for an additional fee of £20, which includes professional assembly. The delivery option is chosen at checkout.

Delivery Times

In-stock items are typically dispatched within 1-5 working days and delivered within a maximum of 5 working days for courier deliveries, or 1-2 weeks for 2-man deliveries. Delivery times for items that are not in stock vary based on production and shipping times. If you have not received your item within the estimated time frame, please contact us. Please note that we subcontract 3rd party delivery companies to deliver goods to customers, and on rare occasions, delivery delays beyond our control may occur.

Scheduling & assembly

Chairs are typically delivered in one piece and require assembly of the feet using included hardware. Some items come in multiple pieces with all necessary parts and instructions included. All items are packed in a cardboard box with legs and hardware placed in a bag or small box inside the packaging.

Courier delivery

Courier Delivery is our quickest delivery option. For courier delivery, items will be delivered to the ground floor doorstep of the property only. You will need to sign for the delivery. Please note any outside damages to the packaging, or take pictures before opening; this is needed to claim any damages with us and the courier. The courier will confirm a delivery time slot via text and email on the morning of the delivery day, and reattempt delivery three times before returning the package to us, in which case you may incur a £30 per chair set/£40 per table failed delivery fee.

2-man delivery

Delivery takes between 1-2 weeks, and includes delivery into the room of your choice up to 1st floor. The delivery team can deliver to higher floors with adequate lift access. If you live past 1st floor, we recommend contacting us to check the packaging size, to ensure that the items fit in the lift. Should the items not fit, the delivery team will offer to leave them at ground floor, or return the order, in which case you may incur a charge of £30 per chair set/£40 per table. 2-man delivery is included with heavy/bulky at no extra charge, and at a £15 charge on smaller items, which can otherwise be delivered on 1-man courier service.

Cancellation

Order cancellation is possible up until the moment the order is collected by the carrier. Once your order is with the carrier, it is not possible to cancel it. If you do not wish to keep the item delivered, you will need to contact us to request a collection or return the item to our warehouse independently. Collections are carried out by 3rd party delivery companies, at a charge of £30 per chair set/£40 per table.

Charges

We offer free delivery within the UK, except for certain areas that may incur a surcharge or are excluded from our delivery zone. Please check our map below for specific details. For deliveries to these areas, the cost of using a third-party delivery company may exceed the standard delivery fee included in the product price. In such cases, the difference is covered by the customer.
 
Please note that the following additional charges may apply if:
  • Incorrect address/contact information is provided by the customer which results in a failed delivery attempt. The carrier will not be able to redirect delivery, and you will have to contact us to update the details and reschedule delivery.
  • The customer not available for delivery on the delivery day scheduled with the carrier, or is not answering the door/phone within a reasonable time. The carrier will not be able to wait or come back later in the day, and you will have to contact us to reschedule delivery.

    • The above may result in a failed delivery attempt and return of the order, which are additional charges we do not cover. In such cases, an additional fee of £30 per chair set/£40 per table may apply or be deducted from the refund.

    We do not provide international shipping services at this time. Our primary service area is within the UK. Click here to learn more.

    We offer free standard delivery to England and Wales. Extra charges
    apply to specific areas in Scotland (refer to our delivery map here). To
    check delivery charges and options for your location, add items to your
    cart and click "get shipping estimates".

    Once your order is dispatched, changes and cancellations are not
    possible. If you need to modify your order, please contact us via web
    chat immediately.

    We provide two delivery options: courier delivery and 2-man delivery
    service. Courier delivery typically takes 1-5 working days and is
    suitable for smaller items. Larger items require the 2-man delivery
    service, which includes professional assembly and takes 1-2 weeks. Click here to learn more.

    If you haven't received your item within the estimated time frame,
    please contact us. We work with third-party delivery companies, and
    while rare, delivery delays beyond our control may occur.

    Our return policy allows customers to return dining sets within 30 days
    if they are not completely satisfied with their purchase. Please note
    that there may be a restocking fee associated with returns. To initiate a
    return, please contact our customer support team, and they will guide
    you through the process.

    While we primarily operate online, we do not currently have a physical
    store or showroom. You can explore our extensive collection and make
    your purchase conveniently through our website, benefiting from our free
    delivery options to England and Wales.

    All our products come with a 1-year manufacturer's guarantee unless otherwise stated.

    We offer a range of materials for our dining chairs, including
    boucle/teddy fabric, leather aire (faux leather), leather aire suede,
    and velvet. Our tables are crafted from real mango wood, wood
    veneer, and acacia wood. Each material has its unique charm and
    benefits, allowing you to choose the perfect combination for your dining
    set.

    Proper care and maintenance are essential to keep your dining furniture
    looking its best. We provide comprehensive care instructions for each
    material used - click here to read our ultimate fabric chair care guide.

    Absolutely! Our customer support team is here to assist you in choosing
    the perfect dining set for your space. Please don't hesitate to contact
    us     if you have any questions or need guidance during the selection
    process. We're dedicated to helping you make an informed choice.

    For even more inspiration and to see our products in real-life settings,
    we invite you to visit our social media profiles, where we regularly
    share photos and design ideas. Click here to follow us on Instagram at @Stunning_Dining, and here to like our Facebook page.

    Absolutely! In addition to our dining sets, we also have two sister
    websites: Stunning Chairs and LoveSofas. Stunning Chairs offers a
    fantastic selection of stylish and comfortable chairs in various styles. LoveSofas is your destination for quality sofas and seating options to
    make your living spaces even more inviting. Feel free to explore these
    websites to discover an extensive range of furniture options to
    complement your home. Simply visit https://stunningchairs.co.uk/ and
    https://lovesofas.co.uk/ to see the full collection.

    Still have some questions?

    We're here to help.

    Contact Us