Placeholder Terms & Conditions – Stunning Dining

Terms & Conditions

Prior to delivery

We offer free standard delivery to England and Wales. Extra charges apply to areas in Scotland - please see the delivery map below. Specific quotes are confirmed in your cart after entering your postcode at the order checkout page.

Charges

We aim to keep prices as low as possible for our customers, therefore we have made delivery within UK free of charge, except areas which incur a surcharge or are excluded from our delivery zone (please check Delivery Information page). 3rd party delivery company costs for deliveries in these areas are too high to be covered by the standard delivery fee included in the price of the product, and the difference in the delivery charge must be covered by the customer.
On some occasions, you may incur an additional charge, if 3rd party delivery companies bear additional transit costs due to incorrect information provided by the customer or customer not being available for delivery: an additional £30 per chair/£40 per table charge, in a form of an invoice or a refund deduction in the following cases:
    • If delivery is unsuccessful due to address and/or contact details being incorrect, which results in your order being returned back to us. In this case, we incur failed delivery & order return charges imposed on us by the courier.
    • If delivery is unsuccessful due to no one being at the property as specified by the delivery address details provided by the customer, which results in your order being returned back to us. In this case, we incur failed delivery & order return charges imposed on us by the courier.

Actual Delivery

Please ensure that you inspect the goods when unpacked, before you sign for them as we cannot accept any responsibility for damages found by you after you have signed for the item. Risk of damage to or loss of the products shall pass to you upon delivery. For security reasons, a signature is required upon delivery of your order.

Prices

We buy direct from the factories so we can pass on the savings to you. All prices are displayed inclusive of V.A.T.

Cancellation of Order

Order cancellation is possible up until the moment the order is collected by the courier. Once your order is with the courier, it is not possible to cancel it. You will need to contact us to request a collection or return the item to our warehouse independently, if you do not wish to keep the item which was delivered to you. Collections are carried out by 3rd party delivery companies, at a charge of £30 per chair/£40 per table.

Returns Procedure

If you do not like the product or have changed your mind, you can return it back to us within 30 days. You can send the product back independently, or contact us to arrange a collection. Collection fee is £30/£40.
The item must be disassembled and put back in its original packaging ahead of the collection. We do not offer disassembly & packaging services on returns. Liability for any damages incurred in transit due to missing or improper packaging lies with the customer.
You will only be liable for any diminished value of goods resulting from the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Damaged or Faulty Items

If the item is damaged on delivery, please contact us immediately by email ‚Äď info@stunningdining.co.uk and include pictures. If you need to speak to us in person please use live chat on the website.

Guarantees

All our products come with a 1-year manufacturer’s guarantee, unless otherwise stated. The guarantee starts from the date of delivery and offers cover against manufacturing defects on the structure of the frame and frame springs or any defects which may arise, under normal use, through faulty factory workmanship.

Payment

Payment methods include debit or credit cards, Visa, MasterCard, Electron or Maestro. Payments can be also be made electronically by bank transfer.

Miscellaneous

We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us and will have no liability to you for any failure or delay in delivering goods or any damage or defect in goods delivered which is caused by any event or circumstance which is beyond our reasonable control.

We do not provide international shipping services at this time. Our primary service area is within the UK. Click here to learn more.

We offer free standard delivery to England and Wales. Extra charges
apply to specific areas in Scotland (refer to our delivery map here). To
check delivery charges and options for your location, add items to your
cart and click "get shipping estimates".

Once your order is dispatched, changes and cancellations are not
possible. If you need to modify your order, please contact us via web
chat immediately.

We provide two delivery options: courier delivery and 2-man delivery
service. Courier delivery typically takes 1-5 working days and is
suitable for smaller items. Larger items require the 2-man delivery
service, which includes professional assembly and takes 1-2 weeks. Click here to learn more.

If you haven't received your item within the estimated time frame,
please contact us. We work with third-party delivery companies, and
while rare, delivery delays beyond our control may occur.

Our return policy allows customers to return dining sets within 30 days
if they are not completely satisfied with their purchase. Please note
that there may be a restocking fee associated with returns. To initiate a
return, please contact our customer support team, and they will guide
you through the process.

While we primarily operate online, we do not currently have a physical
store or showroom. You can explore our extensive collection and make
your purchase conveniently through our website, benefiting from our free
delivery options to England and Wales.

All our products come with a 1-year manufacturer's guarantee unless otherwise stated.

We offer a range of materials for our dining chairs, including
boucle/teddy fabric, leather aire (faux leather), leather aire suede,
and velvet. Our tables are crafted from real mango wood, wood
veneer, and acacia wood. Each material has its unique charm and
benefits, allowing you to choose the perfect combination for your dining
set.

Proper care and maintenance are essential to keep your dining furniture
looking its best. We provide comprehensive care instructions for each
material used - click here to read our ultimate fabric chair care guide.

Absolutely! Our customer support team is here to assist you in choosing
the perfect dining set for your space. Please don't hesitate to contact
us
if you have any questions or need guidance during the selection
process. We're dedicated to helping you make an informed choice.

For even more inspiration and to see our products in real-life settings,
we invite you to visit our social media profiles, where we regularly
share photos and design ideas. Click here to follow us on Instagram at @Stunning_Dining, and here to like our Facebook page.

Absolutely! In addition to our dining sets, we also have two sister
websites: Stunning Chairs and LoveSofas. Stunning Chairs offers a
fantastic selection of stylish and comfortable chairs in various styles. LoveSofas is your destination for quality sofas and seating options to
make your living spaces even more inviting. Feel free to explore these
websites to discover an extensive range of furniture options to
complement your home. Simply visit https://stunningchairs.co.uk/ and
https://lovesofas.co.uk/ to see the full collection.

Still have some questions?

We're here to help.

Contact Us